Q: Do I need a referral to see a specialist? 
Yes, the PCP must provide referral or script to see specialist for the initial visit. Follow up visits to see a specialist require authorization from the plan.

Q: Where can I get my prescriptions filled? 
Prescriptions written by providers that work for WellCare must be filled at a participating pharmacy. You can logon to georgia.wellcare.com for a list of pharmacies. You can also call Customer Service at 1-866- 231-1821 (TTY/TDD 1-877-247-6272) to use our voice response system or speak to a representative to obtain a list of pharmacies you can use.

Q: What is a Preferred Drug List (PDL)? 
The PDL is a list of medications developed by WellCare that providers use when prescribing medications for members. WellCare will only pay for the medications that are listed on the PDL with a few exceptions. The PDL is updated every three months. Providers can also tell you if a certain drug is on the PDL.

Q: How much do services cost?
For some services, there is no cost. There are copays for services like prescription drugs. Information on covered services and copays can be found in the member handbook.

Q: What happens if I need care over a weekend when your office is closed? Should I go to the emergency room? 
If it is an emergency, go to the emergency room right away for care. If it is not, your PCP can be reached 24 hours a day 7 days a week. After-hours care may be provided by a 24-hour answering service which will give the following options:

• Page the physician
• An advice nurse with access to the PCP
• On-call PCP
• You may also call the Health Advice Line at 1-800-919-8807 for help with level of care decisions.